You don't like your order and want to send it back to us?
No problem! At Ski Occas you have a period of 14 days from the receipt of your products to exercise your right of withdrawal, without having to justify your reasons or pay any penalty. However, you will have to pay the return shipping costs.
Do you wish to make an exchange? Unfortunately, for logistical reasons, Ski Occas does not offer exchanges. Upon receipt of your return, you will automatically be reimbursed for the returned product(s).
You will have to place a new order to receive a new item.
How do I return one or more items? Nothing could be easier, just follow the steps below:
1) Log on to a returns platform and enter your postcode and order number.
2) Check the item(s) to be returned and select the reason for the return.
3) Then choose the carrier you wish to use for your return.
4) Once all the information has been filled in, all you have to do is confirm the return and pay the corresponding return costs
5) You will receive a confirmation email on your personal address but you will also have the possibility to download the return label directly on our platform.
6) Pack your product, stick the label on it and drop it off at the depot of your choice.
7) Upon receipt of your parcel, we will proceed with the reimbursement of the order within 48 hours (working days and under acceptance of the return). The totality of the order is refunded (shipping costs + price of the product).
8) UOnce the refund is made, you will receive a confirmation e-mail with a document called AVOIR to inform you of the amount refunded.
9) Your refund will appear on the payment method used within three days.
Please note that no returns will be accepted in our shops.
What items can be returned?
All products on the site can be returned, except those marked otherwise. The returned products must be intact and in the same condition as when they were sent, no further deterioration will be accepted. Any damaged or incomplete product will not be refunded.
The right of withdrawal cannot be exercised for contracts for the supply of goods made to the consumer's specifications or clearly personalised (Article 121-20-2). Ski Occas will refuse any request for return and/or reimbursement if the ski or snowboard equipment has required drilling for the mounting of the bindings.
No return request will be accepted under the pretext of a cheaper price from one of our competitors.
The shoes must be returned in the original box, the shoe box cannot be used as a shipping box, this set must be packed in another box for protection during shipping.
Ski Occas reserves the right to retain 5% of the total amount of your order if the package is returned to us without taking care to respect the above instructions.
For any other question you can consult our FAQ.